Reacting on customer e-mail better and faster and not denying and hiding for a problem. After inquiring today about a return shipping form, for what I am still waiting for 14 days now I was called a FOOL being too impatient in the X-mas period..!! Very bad way of dealing with customers..! I've learned my lesson about buying at Tchech suppliers. ..! You will be warned now NOT TO BUY over there..!